At Kirruna, we have updated our return policy to include that return costs are to be covered by the customers, unless due to a product defect.
a. We accept returns within 14 days from the date of delivery for an exchange only. Beyond this period, we cannot process returns.
a. To be eligible for an exchange, items must be unused, unworn, and in the same condition as received. They must also be in their original packaging with all original tags and labels intact.
b. Please note that once the original tags are removed, we cannot accept the return of the item.
a. If you wish to exchange an item, please contact our customer service team within the 14-day return period to initiate the exchange process.
b. You will be provided with instructions on how to return the item. Please note that any return shipping costs will be the responsibility of the customer unless the return is due to a product defect.
a. Upon receipt and verification of the returned item, we will issue a voucher or coupon for the value of the returned item that can be used for future purchases on our website.
b. The voucher or coupon will be sent to the customer’s email provided during the exchange process.
a. Certain items are not eligible for exchange, including but not limited to:
– Items without their original packaging or tags removed.
– Items that are not in their original condition.
– Items damaged due to misuse or improper care.
a. If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and provide either a replacement or a voucher for future purchases.
a. Please note that any return shipping costs, unless due to a product defect, will be the responsibility of the customer.
a. We reserve the right to update our exchange policy without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase at Kirruna, you agree to adhere to the terms of our updated exchange policy. For any queries or concerns regarding exchanges, feel free to contact our customer service team.
This exchange policy is effective as of 15/12/2023 and remains subject to change at our discretion.